Netb24 — Privacy Policy

1. Introduction & Scope

Netb24 (hereinafter referred to as "we", "us", or "the Platform") is fully committed to protecting the privacy of its members. This Privacy Policy explains what information we collect, why we collect it, how it is used, and what rights you have.

By using our website or creating an account, you are deemed to have read and accepted this Privacy Policy. This policy is part of our Terms and Conditions and Responsible Gaming Together with the policy, this forms the complete user agreement.

We comply with Bangladesh and international data protection regulations and remain vigilant in safeguarding your data. If you have any questions, please contact our support team directly.

2. What Information We Collect

We collect various types of information when you create an account and use our services on netb24. A detailed breakdown of the data collected is provided below.

• We only collect information that is necessary — we do not ask for anything irrelevant.
• Information you provide when creating an account is collected directly from you.
• Certain information may be collected automatically through cookies and tracking technologies while you browse the site.
• Transaction confirmation details may be received from third-party payment gateways.

3. How Your Information Is Used

Netb24 uses your information only for specific, legitimate purposes. The complete list is provided below.

• To create, manage, and verify accounts.
• To process deposits, withdrawals, and other financial transactions.
• To deliver gaming services, promotions, and bonus offers.
• To detect and prevent fraud, money laundering, and other unlawful activities.
• To monitor responsible gaming practices and intervene when necessary.
• To meet legal obligations and satisfy regulatory requirements.
• For improving service quality, fixing issues, and developing new features.
• To send you important updates, security alerts, and account-related notifications.
• To send you promotional emails or SMS with your consent (which you may withdraw at any time).

4. Data Sharing & Disclosure

Netb24 never sells your personal information. However, your data may be shared in certain specific circumstances.

• Payment Providers: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process your transactions.
• Game Providers: Limited data may be shared with third-party game providers to facilitate game operations.
• Legal Authorities: We may be required to disclose information under a court order or government directive.
• Security Partners: We work with trusted cybersecurity partners to identify and prevent fraud.
• Business Transfer: In the event of a company merger or acquisition, your information may be transferred — however, this policy will continue to apply.

Data Protection Agreements (DPA) are in place with all third parties, who are required to maintain standards equivalent to this policy.

5. Cookies & Tracking Technologies

Netb24 uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions and core site functionality.
• Functional Cookies: To remember your language preference and theme settings.
• Analytics Cookies: To understand which sections of the site are used most — data is collected anonymously.
• Security Cookies: To detect fraud and keep your account secure.

You can disable cookies through your browser settings, though this may limit certain features of the site.

6. Data Security Measures

We have implemented a multi-layered security framework to protect your data, with dedicated safeguards at each level.

• All data transmissions are secured with SSL/TLS 256-bit encryption.
• Sensitive data stored in our databases is encrypted using AES-256 encryption.
• Regular security audits and penetration testing are conducted.
• Two-factor authentication (2FA) is available.
• Automatic alerts and blocking system for suspicious login attempts.
• Server data centers are ISO 27001 certified.
• Data protection training is mandatory for all staff.

7. Data Retention Period

We retain your data only for as long as it is needed. Once the purpose of the service has been fulfilled and legal obligations have expired, your data is securely deleted.

• Account Information: For as long as your account remains active, and for up to 5 years after closure as required by law.
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: Deleted within 5 years of account closure, once legal retention requirements have been met.
• Support Contact: Up to 2 years after the issue is resolved.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

8. Your Data Rights

As a netb24 member, you have the following rights over your own data. Contact our support team at any time to exercise these rights.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may correct any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: In certain cases, you may restrict how your data is used.
• Right to Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may opt out of receiving marketing communications.

9. Protection of Minors

Netb24 strictly prohibits use by anyone under the age of 18. We do not knowingly collect or store personal information from minors.

• Age verification is mandatory at the time of account registration.
• Age is re-verified through the documents submitted during the KYC process.
• If a member is found to be under the age of 18, their account will be immediately closed and any collected data will be deleted.
• Parents or guardians who become aware of a minor's account are welcome to contact us.

10. Policy Changes & Updates

Netb24 may update this Privacy Policy from time to time. We will notify you of any changes before they take effect.

• You will be notified at your registered email address whenever significant changes are made.
• The date shown at the top of the page reflects the most recent update.
• Continued use of the platform after an update is in effect will be considered acceptance of the revised policy.
• If you do not agree to the updated policy, you may request to close your account.

11. Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch. We aim to respond promptly and with care.

• Email: [email protected] — reach out for any data protection queries.
• Live Chat: Chat with us directly via the site's live chat support.
• Response Time: Responses are typically provided within 24–48 hours.
• If your complaint remains unresolved, you have the right to escalate it to the relevant regulatory authority.