Netb24 — Terms and Conditions

1. Introduction & Applicability

Netb24 (hereinafter referred to as the "Platform") is an online gaming website operated for adult users in Bangladesh and other designated countries. These Terms and Conditions apply to all use of netb24's services.

By accessing our website, creating an account, or playing any game, you acknowledge that you have read and agreed to these Terms and Conditions in full. If you disagree with any part of these terms, please refrain from using our Platform.

These Terms and Conditions, together with the Privacy Policy and Responsible Gaming Policy, form the complete user agreement. Each policy complements the others and applies equally.

2. Account Register

You must provide accurate and truthful information when creating an account on netb24. We reserve the right to cancel any account opened with false information at any time.

• Each person may hold only one account — multiple accounts from the same device, IP address, or household are not permitted.
• The name, date of birth, and contact details provided at registration must match your national ID.
• Your account password is for your use only and must not be shared with any third party.
• You are solely responsible for the security of your account. If you suspect any unauthorized login, contact support immediately.
• Email or phone number verification is required after registration.
• Company employees and their immediate family members are not eligible to participate in certain promotions.

3. Eligibility & Age Verification

The following eligibility requirements must be met to participate on netb24. Failure to meet these conditions may result in account suspension at any time.

• You must be at least 18 years of age — this is the most important requirement.
• You must not be a resident of any country or region where online gaming is strictly prohibited.
• You must be of sound mind and agree to these terms freely and knowingly.
• A national ID, passport, or driving license may be required for verification.
• If you have added yourself to the self-exclusion list, any attempt to register during that period will result in the account being rejected.

4. Deposit & Payment Policy

Deposits on netb24 can be made via popular mobile banking services including bKash, Nagad, and Rocket. The following rules apply to all deposits.

• All deposits must be made from your own bank or mobile banking account.
• Third-party payments are not accepted and may result in account closure.
• The minimum deposit amount may vary depending on the conditions stated on the Promotions page.
• Deposited funds are generally credited to your account instantly. If there is a delay, please contact support.
• Netb24 cannot guarantee the recovery of funds sent to an incorrect account.
• We reserve the right to suspend transactions in cases of suspicious payment activity.

5. Bonus & Promotion Terms

Netb24 regularly offers a variety of bonuses and promotional offers. By accepting any bonus, the associated terms and conditions automatically apply.

• Each bonus carries specific wagering requirements that must be met before a withdrawal can be processed.
• The welcome bonus is available once only, on your first deposit.
• While bonuses can be used across games, some games may contribute less than 100% toward wagering requirements.
• Bonus funds cannot be withdrawn directly — they are only eligible for withdrawal once wagering requirements have been fulfilled.
• Multiple bonuses cannot be combined simultaneously unless expressly stated on the promotions page.
• Wagering requirements must be completed before the bonus expires, otherwise both the bonus and any winnings earned will be forfeited.
• Netb24 reserves the right to modify or cancel any bonus offer at any time without prior notice.

6. Withdrawal Policy

The following rules must be followed when withdrawing winnings from netb24. We review every withdrawal request to ensure a fair and secure process.

• Withdrawals may only be made to the same payment method used for the original deposit.
• Withdrawal processing is typically completed within 24 to 72 hours.
• Large withdrawals may be held until KYC verification is complete.
• Withdrawal requests will be declined if bonus wagering requirements have not been met.
• We reserve the right to hold withdrawals pending investigation if suspicious activity is detected.
• Minimum withdrawal limits apply — for details, Withdrawal Page View.

7. Game & Betting Rules

All games on netb24 are provided by certified third-party game providers. Game outcomes are determined by an RNG (Random Number Generator) and are completely impartial.

• If a disconnection occurs during a game, bets will be settled automatically in accordance with the applicable rules.
• In the event of a technical error resulting in an incorrect payout, netb24 reserves the right to correct the amount.
• Bets placed in Sports Betting before odds are updated will be settled at the original odds.
• Syndicate Betting — placing coordinated bets across multiple accounts on the same match — is strictly prohibited.
• Any winnings obtained by exploiting software or system errors will be voided.

8. Prohibited Activities

The following activities are strictly prohibited to maintain a fair and safe environment on netb24. Any violation will result in permanent account closure.

• Creating multiple accounts or using another person's account.
• Using the same identity across multiple accounts to circumvent bonus terms.
• Using bots, automation tools, or hacking software on the gaming platform.
• Using the platform for money laundering or any illegal financial transactions.
• Threatening, harassing, or engaging in abusive behavior toward other players.
• Collusion or syndicate betting to influence game outcomes.
• Intentionally exploiting any vulnerability or bug in the platform.

9. KYC Identity Verification Process

To ensure secure and transparent transactions, netb24 conducts KYC (Know Your Customer) verification for all members, in line with international standards.

• KYC verification may be required before your first withdrawal.
• A government-issued photo ID (NID, passport, or driving license) must be submitted.
• A utility bill or bank statement may be required as proof of address.
• KYC documents are typically verified within 24–48 hours.
• All submitted documents are protected with SSL encryption and used solely for verification purposes.
• Failure to pass KYC verification or submission of fraudulent documents will result in account suspension.

10. Responsible Gaming

Netb24 believes gaming is purely a form of entertainment. We actively support our members in building healthy gaming habits and take proactive steps to prevent gambling addiction.

• You can set deposit limits, session limits, or a cooling-off period on your account at any time.
• Through the self-exclusion option, you can exclude yourself from the platform for a period ranging from 6 months to permanently.
• If you notice signs of gaming addiction, contact our support team immediately.
• If we detect suspicious gaming patterns, we may proactively reach out to you.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

11. Account Closure & Suspension

Netb24 reserves the right to suspend or permanently close accounts under the following circumstances.

• Breach of any provision of these Terms and Conditions.
• Failure to pass KYC verification or provision of false information.
• Where money laundering or fraudulent activity is suspected.
• Evidence of operating multiple accounts.
• Accounts inactive for an extended period (over 12 months) may be marked as dormant.

You may contact support at any time to request account closure. If a valid balance exists at the time of closure, the applicable refund process will be followed.

12. Changes & Updates to Terms

Netb24 reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon publication.

• For significant changes, we will notify you via email or an on-site notice.
• Continued use of the Platform after any update constitutes acceptance of the revised terms.
• You will have the option to close your account if you do not agree to the updated terms.
• The date shown at the top of the page reflects the most recent update.